FAQ - Frequently Asked Questions

Sustanon-Deca.com is the best pharmacy on line. We are in business around 5 years and have more than 10.700 satisfied customers from 21 countries. You can read here more about us.

First off all please understand this is a business like any other and as such there are certain rules we need to adhere to. Listing all the rules would be tedious for you but here are the basics.

We operate under legal supervision and all transactions must be legal on our side - for that reason we require you to agree to our terms before placing an order. By placing an order you agree to our terms of business. So please make sure you read the terms.

Please do understand that we can legally sell and export the medicine we sell, but import of the ordered products is the responsibility of the customer. We will do everything in our power to ensure the privacy of our customers, but ultimately it is the customers responsibility to obey the rules set in the country he/she resides in and that the import of products is legal. Sustanon-Deca.com takes no responsibility.

We guarantee your order will be shipped in a timely fashion; in case an item is off-stock or on back-order we will contact you and change the order according to your wishes.

Once the package is shipped we have little control over its delivery. We monitor package delivery all the time and customer feedback is very important in this respect, but ultimately it really depends on the postal service. We use different shipping locations depending on where the ordered item is available. We generally ship items from locations with the fastest delivery to a given country. However, some items are only available in a single location so there we have no choice. Shipping time depends on where an item is shipped from and where it is going. Also, postal services of different countries work differently and again that means difference in delivery. Generally, shipping time is 10-14 days, but this is mainly an estimate based on average delivery time.

As was said above, we cannot import the products for you. In most countries it is legal to import medicine for personal use without prescription. However the restrictions and quantities vary from country to country so please check your local legislative before placing an order. In most cases there are no problems, but you are still expected to have proper papers for import.

If a package is stopped at customs, each country has different policy on what to do with a stopped package. In most cases the customs will stop the package and send a notice to the addressee. Unfortunately this may take from 1 week to 2 months. Some customs will simply seize a package without sending even a notice, and others will send a package back to sender.

This makes it very hard to identify and deal with a problem - in such cases it will require some patience to overcome the problem.

In case of any problems we will try to solve them on individual basis - most issues can and will be solved, but they do require good will and patience on all sides. In case of a problem please contact us.

Sustanon-Deca.com is far from perfect, some problems will present themselves, and we do make errors. We are aware of it, and we are working hard to improve all our faults. However, some problems are out of our hands.

Products we sell can generally be divided into two groups - Brand Name Drugs and Generic Drugs.

As Sustanon-Deca.com sells almost identical products made by different manufacturers customer has a chance to order a specific brand of product and Sustanon-Deca.com will ship the brand selected.

In some cases, however, we reserve the right to change the product to another product of the same generic properties and in the same price range. This happens quite rarely, and when it happens it is usually done because the ordered product has ran out of stock or is on back-order.

However, we will only change a product with a product form the same or higher price range, never with a product from a lower price range. Lets use the most known drug on the market for an example - Sildenafil:

If you order Silagra by Ciply and for some unforeseen reason it is at that moment not available, we may ship Kamagra by Ajanta Pharma instead. The price and quality is directly comparable. If neither of the two would be available for a long time, we could even ship Viagra by Pfizer instead.

However, if you order Viagra by Pfizer, we will only ship Viagra by Pfizer and nothing else - in case it would not be possible, we would contact you and work out a solution with you.

Sustanon-Deca.com pharmacy is dedicated to serving the public 24 hours a day, 7 days a week, 365 days a year.

All our prices are based on Euro. The price in other currencies are calculated based on the current exchange rate - they change as the exchange rate does.

Unfortunately currently we do not accept contributions, but you can still add some info or ask us for a new topic that could improve our website.

No, we do not. Please consult with your physician about any questions you might have.

No, we do not.

There is no minimum order limit set. If you wish you can buy only one product.

To change the products of your order simply place a new order with all the changes you wish to make. The old order will be deleted in about 45 days.

To change the payment method of your order simply place a new order with the same items and the appropriate payment method. The old order will be deleted in about 45 days.

Firstly please choose the products you wish to order and add them to the shopping cart.

After you are satisfied with your selection, please choose checkout, you will then be required to create an account with Sustanon-Deca.com.

After the creation of your account you will choose shipping and billing address and the payment method for your order. Please confirm the order and you will receive all the information about the payment.

Below is the Order Flow table representing step-by-step what happens after you place an order.

We mainly ship to United States, Canada, and EU (European Union) countries and will guaranty delivery of products ordered.

We don't take responsibility for shipments to Australia or New Zealand. We can ship our products to you but do not guarantee delivery and consequently do not give any refunds.

Our shipments are packed in regular brown padded envelopes without any company sign or any other markings that would indicate the contains of the package.

We ship our products worldwide, from different locations, depending on the medication. All orders are securely packed and shipped discreetly. We use completely opaque packaging, with no indication of what it contains. We ship only by regular mail.

Most of our items are shipped from European Union (UN). Currently only the Silagra is not shipped from EU.

No, we can not ship by courier service as courier services won't accept our shipments. Furthermore, all courier shipments are subject to customs inspection.

No signing is needed for the shipment. It is simply left in your postbox.

Yes, we ship to PO Box. Please specify the exact address in the comment section when you check out.

IMPORTANT!!! WE DO NOT SHIP TO FPO/APO ADDRESSES!!!
We've learned that all shipment from Europe to FPO (Fleet Post Office) or APO (Army Post Office) address are returned - no order will arrive to a FPO or APO address!

If you wish to get an order to an FPO or APO address you have to order it to a reliable person in your home country an than that person can forward it to you. Packages from home countries arrive without any problems.

Please note that if you do place an Order to a FPO/APO address we will not process it until you provide us an alternative address.

No. The medical profile fee, shipping, and administrative fees are included in the retail price as listed on our web site.

Shipping and handling fee is 15 EURO and is the same for larger or smaller orders. It is mainly handling and packing fee - it takes as much time to process a smaller order as it does a big one. The same, although to a somewhat lesser extent, goes for packing.
If your order is above 400 EURO, we offer to pay for shipping and handling costs.

Although our shipping success is around 99%, it's still possible that your package is held up at the customs. It takes 2 weeks up to 3 months for customs authorities to send you a seizure note! If your products do not arrive in between 7 and 21 business days, please contact us within 40 days since the products was shipped out.

We didn't scam you. Your order was divided into numerous packages to avoid suspicion. Don't worry, the rest of the shipment should arrive soon after.

Your order was completely shipped out as follows: The average shipping time is 10 days, but you must allow us full 30 calendar days for delivery. If some package does not arrive in 30 days form shipped out date, please contact us and we will check for possible reasons.

There are couple of ways to recognize a scammer and to distinguish an honest retailer.

- As mentioned, there is no minimum order set.

- If you observe we offer credit card payment - only legitimate resellers can afford to have Credit Cards.

These are only some of the ways to discern a legitimate store from a scammer. But the best way is to place an order and have us deliver the product to you - only then will you be sure we are legitimate.

Please understand that only a qualified doctor, after a thorough and complete physical examination, can give you a specific advice on what, when, and how much to take.

We do not feel competent enough to give such advice, and cannot take responsibility for any such advice that would be based on incomplete data. Anabolic steroids should not be taken lightly and they are not to be played with.

If you have specific questions about what to take please contact your doctor who should be able to help you.

There are as many different answers to these questions as there are Steroid users. Everyone has a different opinion on what is best for him. As such, none is extremely good and none is extremely bad and consequently none can be labeled in such terms.

This question, again, cannot be answered in simple terms that would apply to everyone.

All brand name products are manufactured by the same companies that retain the patent rights. Sometimes, a drug may be packaged differently or it may be in a different color, shape or form. However, the chemical ingredients of brand name and generic counterpart drugs will always be identical so you can rest assured knowing that you will be buying the same molecule as expected.

A generic drug is a drug which is manufactured by a company that is not the innovator. Because of this, other manufacturers are allowed to produce and sell the exact medication at a lower more competitive price. The generic drug is the exact same medication as the original brand name drug, simply made by another company. Due to strict regulations on the generic drug industry, these drugs must provide the same therapeutic effect as the brand name drug.

No, you do not need prescription to buy with Sustanon-Deca.com pharmacy.

As we ship worldwide we are not aware of specific laws and regulations for each country. You will have to make an inquiry about your local laws yourself.

There isn't much you can do. As no-one can prove YOU actually placed an order that order is lost to you and the customs will keep it for good (unless you find your prescription).

We are sorry but we take no responsibility for any products that are seized due to improper/incorrect/missing documentation. As per laws of the country where we operate we are not required to check for prescription, however customer is required to have all the papers as required by laws of the country where the products are sent. Please also note that we are aware of the customers need for privacy and some products could potentially be very embarrassing so we strive to ship all products as discrete as possible. In case of any issues we will try to solve any problems on case-to-case basis.

If that happens and your order is seized please contact us and we will make further arrangements.